+ Can I use my drivers and contract driversYes. You can assign routes to a pool of shop-employed and self-employed drivers.
+ What are the benefits of contract driversFlexibilty, for you and them. You can use a contract driver as is needed (and remove at any time). This makes trialling new drivers very easy.
+ What are your routing feesWe have a monthly subscription that covers unlimited routes, delivery and driver management. When a contract driver is used, we automatically calculate a delivery fee, which is billed and paid automatically. See fees
+ How are drivers paidShop drivers are paid by you. Contract drivers are paid automatically by our billing system. Once you have uploaded your card details you do not have to take any further action. Just create and assign routes.
+ Who manages your payments, Are they secureWe use Stripe as our inegrated payments partner. They are a leading global e-commerce platform, used by the likes of Amazon. Stripe
+ Does this simplify my tax and accountingYes. At the end of the year we provide you a statement of total driver fees billed. Weekly and monthly summaries are also available. We provide a 1099 statement to each driver too.
+ I'm subscribed, how do I cancelYour subscription automatically pauses (cancels) if you stop using the service for a period of thirty days. You are free to resume later with no penalties.
+ How do I apply for itCurrently a free trial is automatically started upon registration for a period of 60 days.
+ What is freeThe monthly subscription is free. This provides full access to all functions and features, including delivery, routing and driver management
+ What is not freeAny routes assigned to contract drivers will be billed.
+ Do I need to provide card detailsNo. Only at the end of the period, should you wish to subscribe, or unless you utilize contract drivers.
+ Is it easy to create daily routesYes. Our delivery creation form allows you to add a delivery in seconds. Incuded are recipient details, order details, address and time of delivery
+ Can I schedule deliveries in advanceYes. Deliveries are grouped by pickup location and date. You just add the delivery - and our delivery wizard automatically creates a route for that day.
+ Can you split large routesYes. Our delivery wizard can automatically split large deliveries into two or more routes. Routes can also be manually split (locked) for complete control.
+ Do you optimize routesYes. All routes are optimized upon pickup - taking into account current traffick conditions. Drivers are provided with an easy to use, step by step navigation guide.
+ How are my routes assigned to a driverFlorists manage a shortlist of preferred drivers. Your daily routes can then be assigned to these drivers for acceptance.
+ Can I add deliveries to an assigned routeYes. You can add or remove deliveries up until the route has been collected.
+ Can drivers pick up multiple routes per dayYes! Some florists will require multiple collections. Cotract drivers may also work for more than one florist.
+ Do you provide delivery time estimatesYes. Upon collection our delivery dashboard indicates the optimized delivery sequence - as well as a time estimate. We also indicate if a delivery time is likely to be missed.
+ Do you provide delivery trackingYes. Our delivery dashboard shows the real time status of all deliveries.
+ Can I update a delivery already collectedYes. You can edit the details of a delivery at any time.
+ Can I cancel a delivery already collectedYes. You can remove deliveries from a "live" route - as long as the particular delivery has not been started.
+ Do you provide proof of deliveryYes. Upon completion of delivery the driver must select a suitable delivery statrus - which may include a photo or note. This is attached to the delivery and is available to the florist in realtime.
+ What if no one answers the doorOur drivers are trained to leave arrangements in a shaded/protected area and take time stamped photos of the arrangement with location when delivered. This photo can be viewed in the delivery tracking information.
+ Can I search for a deliveryYes. You can search any live or past delivery by simply typing any one of the Recipient / Address / Delivery ID. This will pull up all matching deliveries - including status, delivery time and driver and photo / comment if provided.
+ What is a shop driverA shop driver - or internal driver - is fully employed by the florist (W-2).
+ I am a florist, can I also be a shop driverYes. But you will need to register under a different email address.
+ How are we different to contract driversShop drivers are remunerated by the florist. Contract drivers are paid through the platform. Aside from that shop drivers are treated exactly the same in terms of deliveries and routing.
+ Can I convert to a contract driverYes. Easily. A florist can convert you with a simple click of a button.
+ Can I register separately as a contract driverYes. You can register under a different email address. You will however need an florist invite as per below.
+ How do I become a Flowadrop driverDrivers require an invite from a florist to sign up. Already work for a florist - feel free to show them our platform.
+ Do I need a bank account to become a driverYes, you will need a bank account to get paid for your deliveries.
+ What documents do I needYou need to provide a valid 1) Drivers licence 2) Insurance 2) Social Security Number (required for 1099, we encrypt these details).
+ How much do contract drivers makeFlowadrop independent drivers typically average $25-$30/hour. Total fees are based on factors like number of deliveries and distance traveled.
+ Do you cover mileageYes. We optimize your route upon collection, and include a travel fee of $0.2 per mile. See all fees
+ How and When Do I get PaidPayments are made automatically 3 days after deliveries have been completed via Stripe.
+ What are the typical hours for Flowadrop deliveriesAlthough delivery times vary, most deliveries are made between 9am and 3pm - some as late as 8pm.
+ Where will I be deliveringYou can expect to deliver to homes, businesses, schools, wedding venues, funeral homes, and similar.
+ I am a florist, can I also be a contract driverYes. But you will need to register under a different email address.